Monday–Friday, 08:00–16:00
PLN 3,600 net / month
- Response within 4 hours
- Diagnosis and expert support (L2 + L3)
- Service owner and 10 work hours for incidents and planned maintenance
- PLN 190 net/hour outside the package
Maintenance for SaaS and business systems
Your system.
Looked after by the whole hive.
We maintain SaaS products and business applications. We monitor them, fix incidents and prevent recurring problems. A dedicated service owner and a prepared team help keep your system running.
Monitoring, a dedicated service owner and preventive work within the agreed scope.
A proprietary method built on 10 years of maintenance experience.
Lessons from incidents feed back into the maintenance plan.
Care built around your applicationHow the process works
Your systemunder systematic care
Monitoringdetecting issues
Service ownerproject context
Diagnosisincident causes
Recoveryfix or workaround
Preventionfewer recurrences
Knowledgeoperating procedures
The team follows prepared procedures and agreed escalation rules.
Example: Mon–Fri, 08:00–16:00PLN 3,600 net / month
L2 + L3 · response within 4 hours · 10 shared work hours.
See the full scope and assumptions ↗Initial takeover and reportPLN 2,400 net, one-off
Or included in the subscription with a minimum 12-month term.
Compare takeover payment options ↗First stepFree fit check
We check whether we can take the system on. Prices are examples subject to qualification.
How much does maintenance cost?
Coverage matched to your
business hours.
Two examples with different coverage windows and response times. The subscription combines on-call availability, a service owner and 10 hours of work. Your team remains responsible for first-line user contact.
Every day, around the clock
PLN 15,700 net / month
- Response within 30 minutes
- Diagnosis and expert support (L2 + L3)
- Service owner and 10 work hours for incidents and planned maintenance
- PLN 190 net/hour outside the package
One maintenance service. Clear billing components.
- Included
- Availability during the selected coverage window, a service owner and a shared pool of work. Fixes, prevention and planned maintenance use the same 10 hours.
- Outside the package
- PLN 190 net/hour after approval. Before we start, we agree how urgent incidents may be handled without waiting for approval.
- When nothing breaks
- We work on necessary maintenance and security. Unused hours do not roll over to the next month.
- Planned work
- During business hours on working days. Evenings and weekends are reserved for incidents within the agreed coverage window.
Initial takeover with a report
We learn the system.
You choose how to pay.
We first check, free of charge, whether we can accept the system. The takeover covers complexity, identified defects and a proprietary report with a plan of required work.
- Report within one week of receiving the necessary access and information.
- You keep the report even if you do not continue with maintenance.
- We quote substantial repairs outside the agreed scope separately.
The example subscriptions assume a separately paid takeover. Final scope and price require qualification. Response time is not repair time. Subscriptions are invoiced after each service month with 14-day payment terms.
Describe your system ↗For systems that matter
When an application becomes
part of everyday operations.
We match maintenance to the technology, scale and risk. We begin by learning the system and checking whether we can safely take responsibility for it.
You are building a SaaS product
Customers use the application, while your team needs room to develop the product and a structured way to maintain it.
Your business relies on the system
A custom application supports orders, customer service or daily work. Downtime stops important processes.
An AI-built project became important
A tool created with AI assistance now matters to the business. It needs a technical assessment and a maintenance plan.
From learning the system to ongoing care
A proprietary method.
10 years of maintenance experience.
Our method combines diagnosis, prepared procedures and systematic prevention to reduce incidents and the need for intervention.
We assess and prepare
We assess the application and agree scope and responsibilities. We prepare access, monitoring and operating procedures.
We establish a baseline
The service owner organises knowledge and the maintenance plan. We monitor, respond and record the causes of problems.
We show what is changing
We review statistics, recurrences and preventive work. Where no earlier data exists, we compare periods covered by our own service.
Process example — not a customer result
What happens when an application
stops responding?
Each system has agreed procedures, access limits and escalation contacts. We do not make arbitrary production changes.
We assess the impact
Monitoring reports an outage. The on-call specialist verifies the alert, symptoms and logs within the granted access.
We follow a prepared scenario
If a fault prevents work in a critical part of the system, we fix it or implement a workaround within the agreed boundaries. When expert input or extra access is required, we escalate.
The issue feeds back into the plan
We document the incident. The service owner plans a change to the system, monitoring or procedure to reduce recurrence. Other defects are documented and sent to the place agreed with the customer.
What if nothing breaks?
The service owner reviews monitoring signals, updates knowledge after application changes and delivers agreed maintenance tasks. From the second month, we report statistics and completed work, including periods when the system simply remains stable.
Development under technical control
We maintain the system.
We can also help develop it.
We match delivery to your team and project. You can use your own developers, work with a software house we recommend, or run a project environment prepared for AI agents.
From request to test environment
You manage development through a Kanban board.
Add a ticket and track its status. Our automation passes the work to an agent using the process prepared for the project.
- Ticketneed described on the board
- Analysiscontext and acceptance criteria
- Plantechnical review by the service owner
- Deliveryagent works in the project environment
- Stagingtests and final review by the service owner
Terms are agreed individually. Pricing includes an additional fixed monthly fee for the environment and automation. We recommend a larger maintenance hour bundle because the service owner also reviews plans and completed development work.
Discuss development of your system ↗Let’s talk about your system
Start with a short description.
Tell us what the application does and why you need maintenance. We will contact you and check free of charge whether we can take it on. We then agree the takeover: PLN 2,400 net once, or included in the subscription quote with a minimum 12-month term. The takeover report describes the system’s condition and the work needed soon, and forms the basis of the maintenance plan.
We do not need passwords, credentials, source code or full documentation at this stage.
Clear terms from the start.
Do you guarantee zero downtime?
No. We aim to reduce incidents and recurring problems. Scope, coverage hours and response time are agreed after we learn the system; response time is not a repair-time guarantee.
How much does maintenance cost?
The subscription depends on system scope, coverage hours and the agreed service. We provide a specific quote after qualification; you do not need to choose support levels yourself.
How long is the agreement?
With a separately paid takeover, the notice period is one month. If takeover and report are included in the subscription, the minimum term is 12 months. It then continues indefinitely with one month’s notice. Earlier termination terms are set out in the agreement, subject to applicable law.
Can you work with our existing team?
Yes. Before launch, we agree responsibilities, access and escalation to people who know the product. The system assessment defines realistic boundaries for our work.